Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us when you use our services.

• Personal Identification Information: Name, email address, phone number, date of birth, and mailing address.
• Verification Information: Government-issued ID (required for age verification, as per Canadian law).
• Financial Information: Payment card details (processed by our secure third-party payment gateway, not stored by us).
• Technical Data: IP address, browser type, device information, and usage data (collected via cookies).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To verify your identity and age to ensure compliance with legal requirements (e.g., 18+/19+).
• To process your transactions and ticket purchases.
• To communicate with you about your account or support needs.
• To provide you with information about draws, results, and promotions.
• To improve our website, services, and security measures.
• To comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With Service Providers: Such as our payment processor, who handles transactions securely.
• For Legal Reasons: If required by law, court order, or to comply with a legal process in Canada.
• To Protect Our Rights: To enforce our Terms & Conditions, protect our security, or prevent fraud.

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes:

• Using SSL (Secure Socket Layer) encryption for all data in transit.
• Employing secure servers and access controls.
• Ensuring our third-party payment processor is PCI-compliant.

While we take all reasonable steps to protect your data, no method of transmission over the Internet is 100% secure.

5. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal: Withdraw your consent for us to use your information (this may affect your ability to use our services).

To exercise these rights, please contact us at the details below.

6. Use of Cookies

We use cookies to enhance your experience. For detailed information about the cookies we use and your choices, please read our Cookie Policy.

7. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Via Email: [email protected]
Via our Contact Page.